Privacy Policy

Privacy Policy

Last updated: 03.11.2024

Bit Thirsty Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, make a purchase from bit-thirsty.co.uk (the "Site"), or otherwise interact with us.

By using our Services, you agree to the collection and use of your information as outlined in this Privacy Policy. If you have any questions or concerns, please contact us at hello@bit-thirsty.co.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date. Your continued use of our Site following any changes to this Privacy Policy constitutes your acceptance of the new terms.

Information We Collect

Personal Information We Collect Directly from You

When you make a purchase or attempt to make a purchase through the Site, or create an account with us, we may collect the following information:

  • Contact details: Your name, billing address, shipping address, email address, and phone number.
  • Order information: Information related to your purchases, such as items purchased, payment information (including credit/debit card information), and transaction details.
  • Account information: Username, password, and security questions to help manage your account securely.
  • Customer support information: Information you provide when you contact us, including details of any requests or complaints.

Automatically Collected Device Information

As you browse the Site, we collect certain information automatically about your device and how you interact with the Site. This information, known as "Device Information," may include:

  • Browser details: Information about your web browser, IP address, and time zone.
  • Activity details: Information about the web pages or products you view, what websites or search terms referred you to our Site, and interactions on the Site.
  • Technology identifiers: Cookies, log files, and web beacons (e.g., “tags” and “pixels”) used to collect and record information about your browsing behavior.

For more information on cookies and how to manage them, please visit All About Cookies.

How We Use Your Personal Information

Order Fulfillment and Customer Support

We use your Order Information to:

  • Process payments and fulfill orders, including arranging for shipping.
  • Provide you with invoices and/or order confirmations.
  • Communicate with you regarding your order.

Marketing and Advertising

With your consent, we may use your Contact Information to:

  • Send you promotional emails or other communications related to our products and services.
  • Display targeted advertising for products or services based on your preferences.

You can opt out of these marketing communications at any time by following the unsubscribe link in our emails or by contacting us at hello@bit-thirsty.co.uk.

Site Optimization and Security

We use Device Information to:

  • Improve and optimize our Site, including generating analytics on how customers interact with the Site.
  • Monitor for potential risk and fraud (particularly through IP address analysis).

Legal Obligations and Fraud Prevention

We may use your personal information to comply with applicable laws, prevent fraud, and secure our Site and services.

Sharing Your Personal Information

To provide our Services effectively, we may share your information with trusted third parties, including:

  • Service providers: Third-party vendors who help us process payments, manage orders, and provide customer support.
  • Business partners: Marketing and advertising partners for promotional purposes.
  • Analytics providers: To monitor and analyze Site usage, helping us improve user experience.
  • Law enforcement or regulatory bodies: When required to comply with legal obligations or in response to valid requests by public authorities.

Any information we share will be handled in accordance with this Privacy Policy.

Cookies and Similar Technologies

Cookies and similar technologies like pixels and web beacons are used to enhance your experience on our Site. They allow us to remember your preferences, analyze Site performance, and deliver targeted advertising. You can set your browser to refuse cookies, but please note this may affect your experience on the Site.

For more details on the types of cookies we use and how they interact with our store (powered by Shopify), please see Shopify’s Cookie Policy.

Your Rights

Depending on your location, you may have certain rights over your personal information, such as:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate personal information.
  • Deletion: Request deletion of your personal information, where applicable.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Opt-out of marketing: Opt-out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at hello@bit-thirsty.co.uk. We may need to verify your identity before completing your request.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including for any legal or reporting requirements.

Third-Party Links and Websites

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. If you follow links to sites not operated by us, please review their privacy policies.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect data from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us at hello@bit-thirsty.co.uk, and we will take steps to delete that information.

International Transfers

If you are accessing our Services from outside the UK, please be aware that your data may be transferred and stored outside of your country. We take steps to ensure your data is treated securely in accordance with this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@bit-thirsty.co.uk
Address: Flat 4, 76 Rylands Lane, Weymouth, Dorset, DT4 9QA, UK