Returns & Refund Policy

If you're not completely satisfied with your purchase, you can return it to us within 30 days for a refund or exchange.

To initiate a return, please email us at [your email address] and send your item back to us. We recommend using the original packaging to ensure safe delivery. Please note that return shipping costs are non-refundable unless the product was faulty upon receipt.

Once we receive and inspect your return, we'll process your refund to the original payment method. Refunds may take 5 to 10 business days to appear on your statement, depending on your payment provider.

If you have any questions about our returns and refunds policy, please get in touch at hello@bit-thirsty.co.uk or call us on 01305 566 516.